FAQs

WHEN CAN I RESERVE A SPOT IN CLASS?
7 days! Exactly one week before, we release all classes for that day. So, if you want to book with us for a Tuesday at 5pm, just log in the Tuesday before at 5pm and book your spot.

WHEN SHOULD I ARRIVE FOR MY CLASS?
You must be ready 5 minutes before the start of your scheduled class or your spot may be given to another person who is on the waiting list.
First comers? Please make sure you are present outside the room 10 minutes prior to the start of class as you will be called in the room for an induction. No induction means no class.

CAN I USE MY SESSION/PACKAGE
TO ATTEND EITHER CLASS?

Yes, bought sessions can be used for any class and the package activates on the first class booked.

WHAT IS THE FUELHOUSE CANCELLATION POLICY?
If you cancel 12 hours before, or the class itself gets postponed, your class will be added back to your account to be used for another session. If you cancel less than 12 hours before then your class will be forfeited.

WHAT IF I CANCEL LESS THAN
12 HOURS BEFORE MY CLASS?

You must cancel your booking 12 hours in advance otherwise, you class will be forfeited (ie. you will still be charged). The same applies when switching time slots. This allows us to make sure someone else gets that treadmill, boxing bag or floor space if you can't make it!

HOW DO I CANCEL OR CHANGE MY BOOKING?
Through our website, FUELHOUSE App or by calling us at the studio on 22-663000.

I BOOKED THE WRONG CLASS. HOW CAN I ENROL TO THE CORRECT ONE?
You first need to cancel the class you booked. Then, you will be able to book another spot in the same class or a spot in a different class.

WHAT IS THE FUELHOUSE REFUND POLICY?
Our classes and packages are non-refundable.

WHAT ARE THE ADVANTAGES OF PURCHASING THE LEGENG MEMBERSHIP?
- Unlimited classes for 30 days
- Membership automatically renews every 30 days and you can cancel at any time
- Free cancellation of classes
- Advanced booking (5 days earlier)
- Waitlist priority
- 10% discount on all of our Fuel Shop items
- 20% discount on our FUELHOUSE branded boxing gloves & wraps

CAN I BRING MY OWN BOXING GLOVES?
Yes, you are welcome to bring your own set if you happen to own one, but if you don’t, we got you covered at the club.

DO YOU SELL BOXING GLOVES AT FUELHOUSE?
Yes, at the price of €30.
We also have an exclusive for you! When you get our 5-class pack online or join our Legend Membership, you automatically receive a 20% discount on our FUELHOUSE branded boxing gloves & wraps when you come down to the club.

DO I NEED TO BRING WITH ME A TRAINING OR BATHROOM TOWEL?
We provide you with 1 training and 1 bathroom towel, so you're covered on that front.

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