WHEN CAN I RESERVE A SPOT IN CLASS?
Packers? 7 days in advance!
Exactly one week before, we release all classes for that day. So, if you want to book with us for a Tuesday at 5pm, just log in the Tuesday before at 5pm and book your spot.
Members? 14 days in advance!
WHEN SHOULD I ARRIVE FOR MY CLASS?
You must be ready 5 minutes before the start of your scheduled class or your spot may be given to another person who is on the waiting list.
First comers?
Please make sure you are present outside the room 10 minutes prior to the start of class as you will be called in the room for an induction. No induction means no class.
CAN I USE MY SESSION/PACKAGE TO ATTEND ANY CLASS?
Yes, bought sessions can be used for any class - Bootcamp, Boxing, Just Lift, Just PWR and Abs & Stretch.
WHAT IS THE CLASS CANCELLATION POLICY?
If you cancel 12 hours before the class starts or, the class itself gets postponed, your class will be added back to your account to be used for another session. If you cancel less than 12 hours before the class starts then, your class will be forfeited.
WHAT IF I CANCEL LESS THAN 12 HOURS BEFORE MY CLASS STARTS?
You must cancel your booking 12 hours in advance otherwise, you class will be forfeited (ie. you will still be charged). The same applies when switching time slots. This allows us to make sure someone else gets that treadmill, boxing bag or floor space if you can't make it!
HOW DO I CANCEL OR CHANGE MY BOOKING?
Through our website. You'll need to log in, head to the Account area and navigate to Overview. You can also call us down at the studio on 22-663000.
I BOOKED THE WRONG CLASS. HOW CAN I ENROL TO THE CORRECT ONE?
You first need to cancel the class you booked. Then, you will be able to book another spot in the same class or a spot in a different class.
WHAT IS THE FUELHOUSE REFUND POLICY?
Our classes, packages and memberships are non-refundable. Please make sure to cancel your current membership if you do not want to get automatically charged for the following billing cycle.
WHAT ARE THE ADVANTAGES OF PURCHASING A MEMBERSHIP INSTEAD OF A PACKAGE?
- Booking opens 14 days in advance (compared to 7 days for the packers)
- 10% discount on all of our FUELSHOP items
- 20% discount on our FH branded boxing gloves & wraps
- 1 free newbie buddy credit per month
CAN I BRING MY OWN BOXING GLOVES?
Yes, you are welcome to bring your own set if you happen to own one, but if you don’t, we got you covered at the club as we provide all first comers with a free glove and wrap hire for their first session.
DO YOU SELL BOXING GLOVES AT FUELHOUSE?
Yes. We sell our FH branded boxing gloves & wraps at the price of €30 & €10 respectively.
We also have an exclusive for you! When you purchase one of our monthly memberships (STAR | HERO | WARRIOR | LEGEND | ULTIMATE FUEL), you are entitled to a 20% discount on our FH branded boxing gloves & wraps. Just head down to the club and we will assist you.
DO I NEED TO BRING WITH ME A TRAINING OR BATHROOM TOWEL?
We provide you with 1 training and 1 bathroom towel, so you're covered on that front.
